FAQ's

WHAT IS YOUR RETURN POLICY?

Products purchased from Zarkasha e-store are generally not eligible for returns or exchanges for change of mind. In the rare event that a delivered item is faulty, damaged, or incorrect, customers must contact our Customer Care Team within 48 hours of delivery with clear photographic evidence. Approved issues may be eligible for a replacement or refund to the original payment method. Refunds are processed within 7 business days.

HOW DO I RETURN OR EXCHANGE MY ORDER?

Due to the made-to-order nature of our products, exchanges are not offered for change of mind. For eligible defects or incorrect items, contact support within 48 hours of delivery. Our team will guide you through the process.

DO YOU SHIP INTERNATIONAL?

Yes, we ship internationally. The duties and taxes at destination country are to be paid by the customers.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit/debit cards including Visa and Mastercard, as well as other methods listed on checkout.

DO YOU OFFER PRICE ADJUSTMENTS?

Sorry, we do not offer price adjustments at the moment.

HOW DO I RETURN MY ITEM IF I AM AN INTERNATIONAL CUSTOMER?

We offer limited remedies for international orders only for defective or incorrect items reported within 48 hours of delivery. For eligible cases, a refund to the original payment method may be issued.