Return & Exchange Policy

EXCHANGE POLICY

Products purchased from the Zarkasha e-store are not eligible for exchange or return under normal circumstances.

Made-to-Order & Customized Articles

All Made-to-Order and customized items are strictly non-exchangeable, non-returnable, and non-refundable.
As these items are produced specifically on customer request, customers are required to carefully review size, measurements, fabric, color, and product details before placing an order and making payment.

By confirming payment, the customer agrees that the order is final.

Faulty, Damaged, or Incomplete Orders (Rare Cases)

In the rare event that a faulty, damaged, or incomplete item is delivered, customers must contact our Customer Care Team within 24 hours of receiving the order.

Upon verification, Zarkasha may offer an Online Store Credit:

  • Equal to the product value

  • Shipping charges are non-refundable

  • Store credit can be used for a future purchase

⚠ī¸ No requests will be entertained after 24 hours of delivery.

DOMESTIC ORDERS

Eligibility for Exchange

  • Exchange requests must be made within 15 days of delivery

  • Customer must provide proof of purchase (order confirmation email)

  • Item must be:

    • Unused

    • In original packaging

    • With all tags intact

    • Accompanied by the original invoice

Exchange Conditions

A valid reason must be provided, such as:

  • Manufacturing defect

  • Incorrect item received

  • Incorrect size (non–made-to-order items only)

Customers opting for exchange must ship the product back to Zarkasha before an exchange can be processed.

Processing Time

Once received, the exchange process may take 7–10 working days.

Items Not Eligible for Exchange

  • Discounted or sale items

  • All Made-to-Order and customized products

INTERNATIONAL ORDERS

Zarkasha does not offer exchanges or returns for international orders.

If an incorrect or damaged item is delivered, customers must contact Customer Care within 24 hours of delivery for assistance.

RETURN & REFUND POLICY

Zarkasha does not offer returns or refunds under any circumstances.
Customers may refer to the Exchange Policy above for eligible cases.

ORDER CANCELLATION POLICY

  • Customers may cancel orders only before the order has been processed

  • Once processing has started, cancellation is not permitted, especially for Made-to-Order items

Zarkasha reserves the right to cancel any order in cases including but not limited to:

  • Item being out of stock

  • Pricing or listing errors

  • Payment failure or decline by the issuing financial institution